TechVista (“us”, “we”, or “our”) operates the techvista.in website (the “Service”).
At TechVista, we strive to deliver top-tier AI, Automation (RPA), and Analytics services that meet and exceed your expectations. We understand that there may be circumstances where you need to cancel or seek a refund for services. Below is our policy regarding cancellations and refunds for services rendered by TechVista.
1. Cancellations Policy:
Project-Based Services:
For project-based services (e.g., custom AI or automation solutions), cancellations must be requested in writing via email to support@techvista.in at least 14 days before the project start date.
If a cancellation request is received:
14 or more days before the project start date: No cancellation fee will be charged, and a full refund will be provided if payment was made in advance.
Less than 14 days before the project start date: A cancellation fee equivalent to 20% of the project fee will be charged, and any balance paid will be refunded.
Subscription-Based Services:
For any ongoing subscription services (e.g., analytics monitoring or support packages), cancellation requests must be made in writing via email to support@techvista.in.
Monthly Subscriptions: Cancellations must be submitted at least 7 days prior to the next billing cycle to avoid being charged for the next month. No partial refunds are available for mid-cycle cancellations.
Annual Subscriptions: Clients who cancel annual subscriptions are eligible for a prorated refund based on the number of unused months at the time of cancellation, minus a 10% administrative fee.
2. Refund Policy:
Consultation Services:
Once a consultation session is delivered, no refunds are offered. However, if you are unsatisfied with the consultation, you may contact us within 7 days to discuss possible resolution methods, including additional sessions or alternative services.
Project-Based Services:For project-based services, TechVista will issue refunds on a case-by-case basis, depending on the stage of the project and deliverables already completed.
If you are dissatisfied with the service, please notify us in writing at support@techvista.in within 30 days of the project’s completion, and we will review your concerns to determine eligibility for a refund.
Failed Delivery or Non-Performance: If TechVista is unable to deliver the agreed-upon services due to our fault (e.g., failure to meet timelines without valid cause), you will be eligible for a full refund of the amount paid for the specific service.
3. Exceptions to Refund Policy:
Custom Solutions:
Custom AI, automation, or analytics solutions developed specifically for your business may not be eligible for refunds once significant development work has commenced, unless the work fails to meet agreed-upon specifications.
Third-Party Licenses/Tools:
Services involving third-party software, licenses, or tools (e.g., licenses for specific AI platforms) are subject to the third-party provider’s refund policy. TechVista will assist you in coordinating with these providers if necessary.
4. How to Request a Refund or Cancellation:
To cancel a service or request a refund, please email us at:support@techvista.in with the following details:
Your full name:
Service(s) purchased:
Date of purchase or project start date:
Reason for cancellation or refund request:
Response Time:
We will acknowledge your request within 2 business days and strive to resolve the issue within 7 business days.
5. Amendments to this Policy:
TechVista reserves the right to modify or update this Refund and Cancellations Policy at any time. Changes to the policy will be communicated via email and updated on our website.